Frequently Asked Questions

What is the process for becoming a new client for Standard Catering Services?

  • Complete and submit the New Client Information Sheet and Catering Inquiry Form electronically via our website. Please note that 3 weeks notice is required on all standard catering services!
  • Once we’ve received both intake forms, you will be be contacted via email with the estimated cost of services.
  • The EOS is to be reviewed, signed and returned within 2 business days.
  • Once we’ve received the signed EOS, you will be be contacted via email with a copy of our Standard Catering Agreement to be reviewed, signed and returned within 2 business days.
  • Upon receipt of the above mentioned, we strongly recommend discussing any & all details regarding the catering services you desire at that time via email or telephone.

What is the process for becoming a new client for Bulk Order Catering Services?

  • Complete and submit our New Client Information Sheet electronically via our website.
  • Visit Lady K’s Café to place your bulk order. Please note that 3 weeks notice is required on all bulk order catering services!

What is the process for becoming a new client for Mobile Catering Services?

  • Complete and submit the Book Our Food Truck form electronically via our website. Please note that 3 weeks notice is required on all mobile catering services!
  • Once we’ve received the form, it will be reviewed and you will be be contacted via email to confirm whether or not we are available for services on the date and time in which you have chosen. You will also be provided with an estimate of services at that time.
  • Should you agree to the estimate for services, you will be sent a separate email from Lady K’s Café to make payment in full within 24 hours.
  • Upon receipt of the above mentioned, we strongly recommend discussing any & all details regarding the mobile catering services you desire at that time via email or telephone.

What is your financial policy for Standard Catering Services?

  • The client is required to pay a 50% deposit of the total cost due upon signing the Estimate of Services (EOS). The client is also required to sign the Catering Agreement no later than 21 days prior to the event.
  • The 50% deposit is nonrefundable. The total cost for the event is due at the end of the event once all services have been rendered.
  • Please note that any cancellation occurring 24 hours prior to the event will result in the client paying the caterer the full amount agreed upon in the Catering Agreement.
  • The client may cancel the Catering Agreement within 72 hours of the scheduled event. However, there will be a 25% cancellation fee imposed in addition to the 50% nonrefundable deposit. 
  • Menu item changes made less than 14 days prior to the event will be subjected to a change order fee.
  • Please make all personal & company checks payable to: Lady K’s Catering, LLC
  • There will be an NSF fee of $35.00 to $50.00 associated with any and all returned checks!
  • An alternate form of payment will be required to pay for services rendered in addition to any returned check fees associated with the former payment received.

What is your financial policy for Bulk Order Catering Services?

  • The client is required to pay the total cost due upon purchase online.
  • The client is also required to complete the New Client Information Sheet electronically prior to purchasing any and all food & beverage services.
  • All food & beverage services must be purchased online no later than 3 weeks prior to the event.
  • The client may cancel their bulk order within 14 days of the scheduled event. However, there will be a 25% cancellation fee imposed. 
  • The client may cancel their bulk order within 7 days of the scheduled event. However, there will be a 50% cancellation fee imposed.
  • The client may cancel their bulk order within 5 days of the scheduled event. However, there will be a 75% cancellation fee imposed. 
  • Please note that any cancellations made 4 days or less prior to the event will be completely nonrefundable.  
  • Menu item changes made less than 14 days prior to the event will be subjected to a change order fee at that time.

What is your financial policy for Mobile Catering Services?

  • The client is required to complete the Book Our Food Truck form electronically via our website.
  • All food & beverage services must finalized no later than 3 weeks prior to the event.
  • The client is required to pay the total cost due for services online via email.
  • The client may cancel their mobile catering services within 14 days of the scheduled event. However, there will be a 25% cancellation fee imposed. 
  • The client may cancel their mobile catering services within 7 days of the scheduled event. However, there will be a 25% cancellation fee imposed in addition to 50% paid for services being nonrefundable
  • Please note that any cancellation occurring 72 hours or less prior to the event will be completely nonrefundable.  
  • Menu item changes made less than 14 days prior to the event will be subjected to a change order fee at that time.

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