LKC Frequently Asked Questions

What is the process for becoming a new client for Standard Catering Services?

  • Complete and submit the New Client Information Sheet and Catering Inquiry Form electronically via our website. Please note that 2 weeks notice is required on all standard catering services.
  • Once we’ve received both intake forms, you will be be contacted via email with the estimated cost of services.
  • The EOS is to be reviewed, signed and returned within 72 hours.
  • Once we’ve received the signed EOS, you will be be contacted via email with a copy of our Standard Catering Agreement to be reviewed, signed and returned no later than 7 days prior to your event date.
  • Upon receipt of the above mentioned, we strongly recommend discussing any & all details regarding the catering services you desire at that time via email or telephone.

What is the process for becoming a new client for Bulk Order Catering Services?

  • Complete and submit our New Client Information Sheet electronically via our website.
  • Visit Lady K’s Cafe to place your bulk order. Please note that 1 weeks’ notice is required on all bulk order catering services.

What is your financial policy for Standard Catering Services?

  • The client is required to pay a 50% deposit of the total cost due upon signing the Estimate of Services (EOS). The client is also required to sign the Catering Agreement no later than 7 days prior to the event.
  • The 50% deposit is nonrefundable. The total cost for the event is due at the end of the event once all services have been rendered.
  • The client may cancel the Catering Agreement within 72 hours of signing. However, there will be a 25% cancellation fee imposed in addition to the 50% nonrefundable deposit. Please note that any cancellation occurring 24-48 hours prior to the event will result in Client paying Caterer the full amount agreed upon in the Catering Agreement.
  • Menu item changes made less than 7 days prior to the event will be subjected to a change order fee.
  • Please make all personal & company checks payable to: Lady K’s Catering, LLC
  • There will be an NSF fee associated with any and all returned checks!
  • An alternate form of payment will be required to pay for services rendered in addition to any returned check fees associated with the former payment received.

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